Hang Seng Bank is upgrading its artificial intelligence chatbot Haro to include interactive dialogue with customers through a chat interface, with a graphical visualization of their asset allocation in response to integrated account balance inquiries, and help with setting up balance alerts, as well as small peer-to-peer payment transfers.
Hang Seng says it is the first bank in Hong Kong to have launched retail banking AI chatbots that can simulate human-like contextual conversations and interact with customers. Developed with IBM Services and using IBM Watson’s machine learning and natural language processing technologies, HARO can communicate in Chinese and English, and can also understand Cantonese as well as the mixing of English and Chinese.