Hang Seng Bank claims Hong Kong’s first natural language AI chatbot

Hang Seng Bank is upgrading its artificial intelligence chatbot Haro to include interactive dialogue with customers through a chat interface, with a graphical visualization of their asset allocation in response to integrated account balance inquiries, and help with setting up balance alerts, as well as small peer-to-peer payment transfers.

Hang Seng says it is the first bank in Hong Kong to have launched retail banking AI chatbots that can simulate human-like contextual conversations and interact with customers. Developed with IBM Services and using IBM Watson’s machine learning and natural language processing technologies, HARO can communicate in Chinese and English, and can also understand Cantonese as well as the mixing of English and Chinese.

Read the full release

Related Posts

Previous Post
FICO launches cloud-based analytics with explainable AI
Next Post
Training data platform Alegion adds ML predictive indicators and AI system integration

Related Posts

Fill out this field
Fill out this field
Please enter a valid email address.

Menu
X

Reset password

Create an account