Symphony acquires Cloud9 in a bid to automate voice trading with NLP

Symphony has acquired the trader voice and electronic communication company Cloud9 Technologies. With this acquisition, Symphony aims to combine trader voice with natural language processing (NLP) and automation. The combined offering will accelerate trade flows, improve transactional accuracy, and extend back office and remote worker use-cases.

“Symphony is building on our solid technology foundation and global network as we seek to tackle true pain points in markets’ workflows. With this acquisition, Symphony takes the lead in the nascent market communications space and brings mission-critical trader voice capabilities to the Symphony platform, by adding C9’s features to our secure and compliant communication stack, with chat, voice and video meetings, file and screen sharing. Our combined capabilities will allow for more integrated and immediate conversational workflows, and front office users will be better served,” said Symphony’s chief executive officer, Brad Levy, in a statement.

The two companies aim to “reshape how market participants interact as well as unlock meaningful and innovative workflow and data analytics solutions”, according to the statement. Symphony’s full front-office communication solutions will enable connectivity to both remote and in-office financial services professionals while offering a high-quality trader voice communications experience to its global user community.

The acquisition of Cloud9 Technologies is expected to be the first of several acquisitions for Symphony. Levy has previously shared that Symphony would buy, partner with, or acquire strategic assets for the company and the industry,


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