As the digital revolution continues its takeover, it’s become clear that intelligent automation is permeating every industry; banking, financial services, and insurance [BFSI] is no exception. Using RPA, machine learning, and artificial intelligence to streamline processes may save organizations time and money, but change seldom comes without challenge.
This study examines where IA can create opportunity beyond cost savings and productivity improvement, what senior executives perceive as top inhibitors and challenges, and where there is the most room for growth.