Meritsoft, a Cognizant company, announced the launch of its asset servicing claims management solution, tapping into the post-trade automation platform launched in October 2023. This new tool is designed to modernize the intricate challenges of coupon and dividend claims operations.
Asset servicing teams are often burdened with the cumbersome and manual processes for issuing, matching, reconciling claims, leading to inefficiencies and prolonged settlement times. Seasonal backlogs, particularly post-dividend seasons in Europe, further compound these challenges, resulting in significant operational strain.
Meritsoft’s asset servicing claims management solution introduces an API-first approach, enabling workflow integration. This powerful tool automates claims issuance, matching, and payment processes, helping to dramatically reduce aged debtors and risk-weighted assets.
Real-time dashboards enable users to prioritize work effectively by viewing and managing open claims by a host of attributes including entity, counterparty, market, age, and value. The solution’s integrated inter-company matching tool allows efficient internal matching of claims across entities and regions. With a significant percentage of claims typically generated from internal trading activity, this feature delivers substantial cost optimization.
By automating the traditionally manual process of matching corporate actions-related claims received through emailed PDF or CSV attachments – which remains prevalent across the industry – the solution boosts efficiency. Integration with collaboration tools like Taskize allows faster, smarter, and auditable resolution of complex queries, further streamlining operations.
Daniel Carpenter, CEO of Meritsoft, said in a statement: “Claims management, often overlooked in the industry’s priority list, stands to benefit immensely from more automation and emerging technologies. Our solution empowers asset servicing teams globally to move away from the manually intensive processes involved with claims matching and reconciliation and focus instead on the more complex and value-add tasks. For the broader firm, this will equate to lower costs, healthier margins, and an enhanced client reputation.”