Speakers from banking and insurance described a daunting reality for the staffing of so-called “digital transformations”, at the AI EMEA Live conference hosted by AI and Intelligent Automation Network.
It is easy to look at some of the comments as mere pep talks, but there’s little question that the expectations for revolutionary-scale change in financial services is real, and along with it the fears and hopes of how it will impact humans and industry.
Along with the need for a larger vision of where that’s going, speakers warned on some the massive challenge of cultural change along the way.
One of the warnings from BNP Paribas’ change management lead, Marcin Nowakowski, was to “look at your partners, at your vendors, at what they can provide first. And try to ensure that you are not just a training ground for inexperienced staff who will leave after six months to join another company.”