Dukascopy Bank announced that its chatbot has achieved the first stage of development with full access to services, and the Swiss currency broker is now wanting to move on to artificial intelligence.
The service for now is “an ordinary chat between the bank and its clients”, explained Dukascopy in a statement. Clients can access any service with “natural dialog”, even processing transactions in other cryptocurrencies. It is expected that access to private banking services will be added.
The opening of all types of the accounts are mostly done through its own messenger service at any time of the day: the bank now opens around 100 accounts per day and is planning to increase that number in the near future to 1000 accounts per day.
The chatbot has been created on the basis of a universal application programming interface (API) which allows other banks, companies and clients to propose their own services to the users of the service, called Connect 911, to develop and to implement to the messenger their own chatbots. All of the information concerning the interface and its developer’s guide are published on the bank’s website.
The open programming interface creates a strong base for the development of the ecosystem based on the Dukascopy Connect 911 messenger. API allows the integration of the messenger into any commercial and social projects of the bank’s clients and partners, in turn opening the access to the payment services of Dukascopy Bank and other banks who are part of the project. Access to free instant payments and direct communication with the users of the messenger will be available to third-party API developers.
Dukascopy Bank also noted that “we have entered an era of worldwide use of artificial intelligence which will be a dominant direction of the development of the internet industry in the years to come”. So the bank has adapted its structure for clients who are using AI in order to become a “cyborg friendly” bank. Dukascopy is inviting all companies working in this sphere to cooperate and promises maximum support.
The nearest plan of the bank in this direction is to program the chatbot to talk and recognize natural human speech. Also, the bank is going to develop a primary infrastructure for chatbots to become “superbots”, with clients being able to teach them.